This pre-launch returns information explains the current process without limiting statutory consumer rights. Some operational details still require owner and legal confirmation before sales begin.
Changing your mind
For eligible online purchases, customers will normally have 14 days after delivery to tell us they wish to cancel, followed by 14 days to return the goods. Legal exceptions may apply.
Sealed and hygiene-sensitive goods
Where goods are sealed and are not suitable for return for health-protection or hygiene reasons, the cancellation right may be lost after the seal is broken where the law permits. This does not remove rights where goods are faulty, damaged or misdescribed.
Faulty, damaged or incorrect items
Contact us promptly with order details and supporting information. We will assess the issue and provide the remedy required by applicable consumer law.
Before sending anything
Email Premium Vapes first. A verified returns address has not yet been published, so products must not be sent until return instructions are provided.
Return shipping
For a change-of-mind return, the customer may be responsible for direct return costs where this was disclosed before purchase. Where goods are faulty, damaged, incorrect or otherwise not as required by law, reasonable return arrangements will be handled in line with statutory rights.
Refunds
Approved refunds will be made to the original payment method. Exact processing time depends on the future payment provider and applicable legal requirements; no provider-specific timeframe is currently promised.
Age-restricted products
Age restrictions do not remove statutory rights. Returned vaping products must be handled safely and must not be sent loose or damaged where batteries or liquid could present a safety risk.
Owner/legal information still required: verified business and returns address, final operational return instructions and provider-specific refund workflow.